Customer

Service

Shipping Policy

Shipping Information

  • International Orders

    We are pleased to announce that our web store is able to accept and process INTERNATIONAL orders. International orders are prepaid on the web store in U.S. dollars using Visa, Mastercard, or Paypal. Bank wire transfers are also accepted. Please contact us for details if you wish to use a money wire transfer. If for some reason you encounter a problem placing an order from outside the U.S. please contact us for assistance.

    For international orders there are a limits on what items can ship. Large over-sized items may not be available for shipping. The buyer is responsible for knowing his/her country’s taxes/duties/restrictions/fees on importing products. Nautiqueparts.com is not responsible for any such fees/duties/taxes on shipments.

    Notice Russian/Ukrainian Customers

    We are un-able to ship packages to you at this time. Please email us if you have questions.

    SHIPPING CHARGES FOR ALL ORDERS OUTSIDE THE U.S. ARE COMPUTED OFF-LINE! We will contact you back with shipping options, costs, and estimated delivery times.

  • Shipping Address

    We are located in North Carolina in the U.S. Eastern Time Zone (EST). We ship via UPS/FedEx and the U.S. Postal Service. We will email you a tracking number once the shipping label has been created. It may take up to 24 hours for the carrier to update tracking information.

    Ground orders ship within 24 hours or less for in stock items. Orders received on weekends/holidays will not be processed until the next normal working day. We will inform you of any delays. Cut off times for Express/Air Orders is 2:00 PM EST. Express Orders for in stock items must be received prior to cut off time for same day shipping.

    Orders with values greater then $750 may require a signature by the carrier. Please ensure someone is available for signing for the package.

    Please Note: If you enter an incorrect address for shipping, the carrier will charge a correction fee. We reserve the right to charge that fee back to your billing information. (i.e. Your address is 145 S Street, and you entered 154 S Street, or any combination of errors, zip, street, direction, etc.) This fee will occur after you receive the item, we will email you a notice in advance of charging if you with to protest it with the carrier.

  • Billing Address

    We require a valid billing address which is linked to the credit card so we can perform address verification service (AVS). We will not ship an order in which the AVS does not match or is not offered. All U.S. Issued credit and debit cards support AVS.

  • Air Express Orders

    The web store computes rates for STANDARD AIR ORDERS. STANDARD AIR DELIVERIES BY ALL CARRIERS ARE EXPRESSED IN “BUSINESS DAYS,” which means that WEEKEND DAYS & HOLIDAYS ARE NOT COUNTED, and neither is the day of shipping in the delivery times.

    For example, if you place a 2 day order to ship on a Thursday, that order will be delivered on Monday (Friday is the first business day and Monday is the second business day). If you place a “Next Day” order on a Friday, that order will be delivered on a Monday.

    If you require SATURDAY DELIVERY, it is available from Fedex and UPS at a higher cost. If you do require Saturday delivery, please make a note in the “Customer Comments” section stating “SATURDAY DELIVERY” and we will compute the cost of this service and let you know what it is.

  • USPS Priority Mail

    Priority mail IS NOT a guaranteed delivery service! The U.S. Postal Service, “strives” to deliver Priority Mail in 2 to 3 days, but they do not guarantee it. There are NO REFUNDS for a package taking longer than 3 days to deliver from the Postal Service if it was sent via Priority Mail.

  • Carriers

    We reserve the right to switch carriers as long as the delivery times are the same. We will not charge you a different amount for shipping due to switching carriers. You will be billed the amount shown on your shipping preference. If you insist on using specific carrier for domestic shipments, please state in the customer comments section at checkout.

  • Order Processing

    While we utilize the best possible methods for estimating shipping. In extreme situations we may contact you if your item requires special handling or shipping fees. This is very true for express shipping (next day, 2nd day air). Large over sized items may not be computed correctly. Carpet, rub rail, and many others are estimated and may change. The system could under or over estimate such charges. Please keep in mind nothing is finalized until we review the order and process it. Should you have concerns please email us or add a note to the order and we will investigate before processing the order.

  • Cleaning Supplies (i.e. Liquids & Aerosol Cans)

    These items cannot be shipped via US Postal Service.They can be shipped via FedEX Ground Only and cannot be shipped by Express/Air Services. This also means that liquids cannot be shipped by air overseas.

    Liquid or pressurized items (i.e. cleaning supplies) cannot be shipped outside the U.S. and Canada due to restrictions on air shipments. Please keep in mind nothing is finalized until we review the order and process it. Should you have concerns please email us or add a note to the order and we will investigate before processing the order. We reserve the right to limit quantities of items, sizes of shipments, and total dollar amounts for international orders.

  • Boat Covers and Mufflers

    Ship via Ground from the manufacturer for all custom orders.

TOP